To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email at the restaurant. For an immediate response, please call the restaurant or your third party delivery company. The preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
*FOOD ORDER ERRORS
If you receive food that is different from your receipt of purchase, we sincerely apologize. Please call us as soon as you notice that there was an error with your order. You may come to pick-up the correct food items.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
*FOOD ORDER INCOMPLETE
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third- party delivery service as soon as possible as you notice the food items are not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we refund you with a Gift Card or Certificate.
Please note: we do provide courtesy items such as disposable silverware. As per request, all other condiments will be provided. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue to our staff.
However, we cannot provide discounts, refunds or store credit.
Pick-Up Items
We are not responsible for the damage of any food items once the order is picked up by the customer and leave our restaurant.
Please note: We strive to prepare and package our pick-up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
Cancel Order
We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Complimentary Food and Discounts
We cannot provide a refund or cash value on any complimentary food. Discounts cannot be applied for previous purchases and the coupons must always be presented at the time of purchase.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Refund & Return Policy, we will not be able to conduct future business with you. Thank you for your understanding.